Refund & Cancellation Policy

Digital Course Refund & Cancellation Policy

At Skillify Academy, we provide online educational courses through our official website, https://skillify.academy/.

1. Preview Before Purchase

We provide a free introductory or preview video for each course so prospective students can understand the course topic, teaching approach, and learning objectives before making a purchase decision.

We encourage all customers to review the course description, preview video, pricing, and other available information before completing payment.

2. All Sales Final After Access

Our courses are digital educational products delivered through registered user accounts.

Once a purchase is successfully completed and access to the purchased course is activated, the sale is considered final. We do not offer discretionary refunds for change of mind, personal dissatisfaction, lack of time, or a decision not to continue learning.

This policy does not affect any refund or other remedy required under applicable consumer protection laws.

3. Online Course Access

Purchased courses are hosted on Skillify Academy's servers and are available for online streaming through the student's registered account.

Course videos are not provided as downloadable files.

Students can revisit their purchased courses while their accounts and the relevant course remain available, subject to the access duration and conditions disclosed at purchase.

4. Exceptional Refund Circumstances

Refunds or other appropriate remedies may be provided in circumstances including:

• Duplicate or erroneous payments.

• Successful payment without provision of the purchased course access.

• Persistent technical issues that prevent access and cannot reasonably be resolved.

• Material discrepancies between the advertised course and the delivered content.

• Other circumstances where refunds or remedies are required by applicable law.

5. Cancellation Policy

Customers may choose not to proceed with a purchase before completing payment.

Once payment has been completed and course access has been activated, cancellation does not automatically entitle the customer to a refund.

6. Refund Requests and Support

For payment issues, course access problems, or eligible refund requests, contact:

Email: [email protected]

Please include your registered email address, course name, transaction reference, and a brief explanation of the issue.

Do not share passwords or sensitive payment credentials.

7. Contact

Website: https://skillify.academy/

Email: [email protected]

Nothing in this policy excludes or restricts rights that cannot lawfully be excluded under applicable consumer protection laws.